Job Description
Join Detroit Metro Solutions as an Entry-Level Customer Service Representative and launch your career in one of America's most dynamic cities! We're urgently hiring motivated individuals with no prior experience to join our growing team. This is your opportunity to gain valuable skills while making a real impact on our clients' experiences.
As a key member of our customer support team, you'll be the first point of contact for our clients, providing exceptional service and building lasting relationships. We offer comprehensive training, flexible scheduling, and a supportive environment designed to help you succeed. If you're passionate about helping others and ready to start working immediately, we encourage you to apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently by following established protocols and escalating when necessary
- Document all interactions accurately in our CRM system
- Collaborate with team members to ensure consistent service quality
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer experience and suggest solutions
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (GED)
- Strong communication skills with clear verbal and written abilities
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude and willingness to help others
- Ability to work in a fast-paced environment with minimal supervision
- Reliable transportation to our downtown Detroit location
- Must be available for flexible scheduling including evenings and weekends