Job Description
Are you looking for a new career opportunity in Fort Worth, Texas? Horizon Support Services is currently hiring motivated individuals for our entry-level Customer Service team. We value dedication and provide full training for those ready to learn, making this the perfect opportunity for candidates with no prior experience required.
We pride ourselves on creating a supportive work environment where you can grow professionally. Join a team that values your potential and offers a clear path for advancement.
Responsibilities
- Greet and assist customers via phone, email, and in-person with a friendly and professional demeanor.
- Resolve customer inquiries and complaints efficiently while maintaining high satisfaction levels.
- Process customer orders and maintain accurate records in our database systems.
- Collaborate with the sales and support teams to achieve daily performance goals.
- Learn and demonstrate product knowledge to provide accurate information to clients.
- Identify opportunities to upsell products or services based on customer needs.
- Participate in weekly training sessions to improve communication skills and product expertise.
Qualifications
- High school diploma or GED equivalent is preferred.
- Basic computer literacy and typing skills (10-15 WPM).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation is a plus.
- Willingness to learn new software and company procedures quickly.
- A positive attitude and a desire to succeed.