Job Description
Join AustinTech Solutions' dynamic team as an Entry Level Customer Service Representative! We're urgently seeking motivated individuals to deliver exceptional client experiences in our fast-growing tech hub. This flexible part-time role offers immediate start with full training provided.
Why Work With Us?
- Competitive hourly pay + performance bonuses
- Flexible scheduling (evenings/weekends available)
- Clear career advancement paths
- Collaborative, startup environment
- Free parking and downtown location
Immediate interviews available! Apply today to start your career in Austin's thriving tech scene.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues with patience and clarity
- Document interactions in CRM systems accurately
- Collaborate with technical teams for complex escalations
- Meet daily performance and satisfaction metrics
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product offerings
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience
- Strong verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Problem-solving mindset with attention to detail
- Reliable internet connection for remote options
- Positive attitude with team-oriented approach