Job Description
Join our dynamic team at Heartland Solutions Group and launch your career in customer service! We're seeking motivated individuals with no prior experience to join our full-time training program. As an Entry-Level Customer Service Representative, you'll receive comprehensive paid training while supporting our clients with exceptional service. This is your opportunity to build professional skills in a supportive environment with clear career advancement paths. We offer competitive compensation, comprehensive benefits, and a collaborative workplace culture that values growth and development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Document customer interactions accurately in our database
- Collaborate with team members to resolve complex issues
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication skills and clear speaking voice
- Basic computer literacy and willingness to learn new software
- Positive attitude and ability to remain calm under pressure
- Reliable attendance and punctuality
- Team player with collaborative mindset
- Passion for helping others and problem-solving