Job Description
Launch your career with Detroit Community Services! We're seeking passionate individuals to join our customer service team—no experience required. Enjoy comprehensive training, competitive benefits, and a supportive work environment in the heart of Detroit. Full-time positions with growth opportunities available immediately.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve issues using our proven support framework
- Document interactions accurately in CRM systems
- Collaborate with team members to deliver seamless service
- Participate in ongoing skills development training
- Meet daily performance metrics while maintaining quality
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to learn new technologies quickly
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Detroit office
- Willingness to work flexible hours including weekends