Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Charlotte, NC! No experience required – we provide comprehensive training to launch your career. This urgent hiring opportunity offers competitive pay, career growth, and a supportive work environment. Help customers resolve inquiries, maintain satisfaction, and contribute to our company's success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for call volume and resolution
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- Valid North Carolina driver's license (if applicable to role)