Job Description
Join our dynamic team at Omaha Solutions Group as an Entry-Level Customer Service Representative! We're urgently seeking motivated individuals to provide exceptional support to our growing client base. This is a fantastic opportunity to launch your career in a fast-paced, supportive environment with competitive compensation and growth potential.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Document interactions accurately in our customer database
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response time and resolution
- Identify opportunities to upsell products and services
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and interpersonal skills
- Proficient in Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Omaha office