Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in Milwaukee! No prior experience required – we provide comprehensive training to help you succeed. At Horizon Solutions Inc., we value growth, teamwork, and exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of downtown Milwaukee. This full-time position offers stability and advancement opportunities for motivated individuals ready to build a professional future.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns and complaints using established protocols
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call volume and resolution time
- Participate in ongoing product knowledge training sessions
- Identify opportunities to improve customer satisfaction processes
Qualifications
- High school diploma or equivalent (no experience necessary)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new software
- Positive attitude and ability to work in a fast-paced environment
- Reliability and punctuality for consistent scheduling
- Team-oriented mindset with collaborative approach
- Must be authorized to work in the United States