Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career without prior experience! We provide comprehensive paid training and a supportive environment to help you thrive. As a key member of our Jacksonville-based team, you'll be the first point of contact for our valued customers, ensuring their needs are met with professionalism and care. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our expanding organization.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders, returns, and service requests accurately
- Document customer interactions in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics and quality standards
- Participate in ongoing training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts including weekends
- Willingness to learn new technologies
- Valid Florida driver's license (if applicable for field visits)