Job Description
Launch your career with Urban Growth Partners! We're seeking motivated entry-level professionals to join our dynamic customer service team in Philadelphia. No experience required—just your enthusiasm and willingness to learn. Enjoy comprehensive training, competitive benefits, and a supportive work environment where growth is prioritized. Join us in delivering exceptional experiences to our diverse clientele while building a foundation for long-term success.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions and update customer records in our CRM system
- Collaborate with team members to resolve complex customer issues efficiently
- Meet performance metrics including call volume and customer satisfaction targets
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred but not required
- No prior experience necessary—comprehensive training provided
- Strong communication skills with clear verbal and written abilities
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude and adaptability in fast-paced environments
- Reliable transportation to our Philadelphia headquarters