Job Description
Launch your career in Charlotte's thriving tech scene! Innovate Solutions Group is seeking motivated, entry-level professionals to join our dynamic customer support team. No experience required – we provide comprehensive training to help you succeed. This is your gateway to professional growth in a collaborative environment with competitive benefits and advancement opportunities.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve client inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Participate in ongoing training and skill development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Ability to learn new technologies quickly
- Customer-focused mindset with problem-solving aptitude
- Basic computer proficiency with Microsoft Office
- Reliable transportation to our downtown Charlotte office
- Eagerness to grow within a supportive team environment