Job Description
Are you seeking a dynamic opportunity in Mesa, AZ that offers competitive pay and room for growth? Horizon Business Solutions is currently hiring an enthusiastic Entry Level Customer Service Representative to join our expanding team.
We are looking for individuals who are ready to learn, adaptable, and passionate about delivering exceptional service. Whether you are starting your career or looking for a new challenge, we provide comprehensive training and a supportive environment to help you thrive.
Why Choose Horizon Business Solutions?
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Flexible Scheduling: Part-time hours designed to fit your lifestyle.
- Career Growth: Clear pathways for advancement within the company.
- Modern Workplace: A collaborative and positive team culture.
Job Overview
In this entry-level role, you will serve as the primary point of contact for our valued clients. You will be responsible for addressing inquiries, resolving issues, and ensuring a seamless customer experience that reflects our brand's high standards.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email with patience and professionalism.
- Resolve customer complaints and issues efficiently while maintaining a positive demeanor.
- Accurately log and update customer information into our CRM systems.
- Collaborate with team leads to identify areas for process improvement.
- Assist with daily administrative tasks and office operations.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory (we provide training).
- Strong verbal and written communication skills.
- Basic computer literacy (familiarity with Microsoft Office Suite).
- Must be reliable, punctual, and available for part-time shifts.