Job Description
Join our dynamic team at Oakland Community Services as an Entry-Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional support while enjoying the financial security of weekly paychecks. Perfect for recent graduates or career changers, this role offers comprehensive training and a supportive environment to launch your professional journey.
Why You'll Love Working With Us:
- Weekly pay cycles for immediate financial flexibility
- Comprehensive benefits package (health, dental, vision)
- Clear career advancement pathways
- Modern, collaborative workspace in downtown Oakland
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process transactions and resolve billing issues
- Update customer records in CRM systems
- Collaborate with team to improve service processes
- Meet performance metrics for response times and satisfaction
- Attend weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with high accuracy
- Proficiency with basic computer applications
- Positive attitude and willingness to learn
- Reliable transportation to Oakland office