Job Description
Join our dynamic team at Indianapolis Tech Solutions as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional client experiences in our fast-paced tech environment. This is your opportunity to launch a rewarding career with comprehensive training, competitive benefits, and growth opportunities. Apply today to become part of Indianapolis's top-rated tech employer!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and provide product guidance using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document customer interactions and maintain accurate records in Salesforce
- Identify upsell opportunities and contribute to team performance goals
- Participate in ongoing training to stay updated on product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or support experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and basic tech troubleshooting
- Ability to work flexible hours including weekends if needed
- Positive attitude and willingness to learn new technologies
- Valid Indiana driver's license (for occasional client meetings)