Job Description
Join our vibrant San Antonio team as an Entry-Level Customer Service Representative! No prior experience is required – we provide comprehensive training to launch your career in customer support. This role offers growth opportunities, a supportive work environment, and the chance to develop transferable skills while serving our diverse community. Perfect for recent graduates or career changers seeking a stable, rewarding position in the Alamo City.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and service issues efficiently using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
- Meet daily performance metrics for call handling and resolution times
Qualifications
- High school diploma or equivalent required
- No experience necessary – we train all new hires
- Strong communication skills (written and verbal)
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude and commitment to exceptional customer service
- Ability to work flexible hours including weekends if needed
- Must pass background check and drug screening