Job Description
Launch your career in Detroit with our comprehensive entry-level customer service program! No experience required—we provide paid training and mentorship to help you succeed. Join a dynamic team committed to innovation and community growth while delivering exceptional service to our clients. Enjoy competitive benefits, flexible scheduling, and clear advancement pathways within our rapidly expanding organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic billing and account issues using our CRM system
- Document interactions accurately in our customer database
- Collaborate with senior team members to escalate complex cases
- Participate in weekly training sessions to enhance product knowledge
- Maintain positive relationships with clients to ensure satisfaction
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear verbal and written abilities
- Basic computer literacy and willingness to learn new software
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Detroit office
- Ability to work flexible shifts including weekends
- No prior experience necessary—training provided
- Passion for helping others and representing Detroit businesses