Job Description
Start your career immediately with Memphis Customer Solutions! We're seeking enthusiastic Entry Level Customer Service Representatives to join our award-winning team. No prior experience required – we provide comprehensive training to launch your professional journey. Enjoy competitive pay, flexible scheduling, and a supportive work environment in Memphis' thriving business district. Join us and make a real impact while growing your skills!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns efficiently using company systems and protocols
- Document interactions accurately in CRM database for quality assurance
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including response time and resolution targets
- Participate in ongoing training to enhance product knowledge
- Support cross-functional departments during peak demand periods
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with customer-first mindset
- Basic computer proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Positive attitude and willingness to learn new systems
- Reliable transportation to downtown Memphis location
- Open to flexible scheduling including weekends