Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career with a forward-thinking company in Jacksonville! We're seeking motivated individuals to provide exceptional support to our clients, ensuring satisfaction through clear communication and problem-solving. This immediate hire position offers comprehensive training and a collaborative environment where your growth is prioritized.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product concerns efficiently using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to address complex customer needs
- Meet daily performance metrics for call handling and resolution times
- Continuously expand product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office Suite
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- No prior experience necessary – training provided
- Must be authorized to work in the US