Job Description
Join TechNova Solutions Inc. as an Entry Level Customer Service Representative and launch your career in the thriving tech hub of Oakland! We're seeking motivated individuals with a passion for customer excellence to join our dynamic support team. As a key member of our customer success division, you'll gain invaluable experience while contributing to our mission of delivering exceptional service to Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in downtown Oakland.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide step-by-step guidance to users
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong written and verbal communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to troubleshoot basic technical issues
- Excellent problem-solving and multitasking abilities
- Positive attitude and willingness to learn