Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in sunny Jacksonville, FL! We're seeking motivated individuals to deliver exceptional support experiences while launching their careers. At Innovate Solutions, we invest in talent through structured training programs and clear growth pathways. Enjoy competitive benefits, modern workspaces, and a culture that celebrates innovation and collaboration. If you're passionate about helping others and eager to develop professional skills, this is your opportunity to thrive!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and CRM tools
- Document interactions accurately in customer relationship management systems
- Collaborate with support teams to address complex technical or billing concerns
- Contribute to process improvement initiatives to enhance customer satisfaction
- Participate in ongoing training to expand product knowledge and service techniques
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years of customer service or related experience
- Strong verbal/written communication and active listening skills
- Proficiency with Microsoft Office and basic CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Must be authorized to work in the US