Job Description
Launch your career with GlobalTech Solutions Ltd! We're seeking motivated individuals for our Entry-Level Customer Service Representative position. No prior experience needed – we provide comprehensive paid training to equip you with essential skills. Join our dynamic team in Manchester and grow your career while delivering exceptional customer experiences.
As a key member of our support team, you'll handle inquiries, resolve issues, and build lasting client relationships. Our structured training program covers communication techniques, product knowledge, and problem-solving strategies. We offer competitive compensation, career advancement opportunities, and a supportive work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve technical and billing issues efficiently
- Document interactions and maintain accurate records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for customer satisfaction and resolution times
- Participate in ongoing training sessions to enhance skills
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – training provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to work in a fast-paced team environment
- Customer-focused mindset and patience
- High school diploma or equivalent required
- Positive attitude and willingness to learn