Job Description
Are you a recent graduate looking to kickstart your career? Or perhaps you're seeking a change of direction? Urban Solutions Ltd. is hiring enthusiastic Customer Service Representatives in London. No prior experience is required – we provide comprehensive training to help you succeed.
Join our dynamic team and develop essential skills in communication, problem-solving, and customer satisfaction. We value your potential and offer a supportive environment where you can grow both personally and professionally.
This is a fantastic opportunity to build a strong foundation in customer service, with clear pathways for career progression. If you're a proactive individual with a passion for helping others, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Assist customers with their orders, returns, and product information
- Collaborate with team members to resolve complex issues
- Document customer interactions and maintain accurate records
- Meet daily performance targets and quality standards
- Continuously improve product knowledge and service skills
Qualifications
- No prior experience necessary – full training provided
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-focused mindset
- Ability to work effectively in a team environment
- Basic computer literacy and proficiency with standard software
- Positive attitude and willingness to learn
- Must be eligible to work in the UK