Job Description
We're urgently hiring passionate individuals to join our customer service team in London! As an Entry-Level Customer Service Representative, you'll be the first point of contact for our valued clients, delivering exceptional support and resolving inquiries with empathy and efficiency. This is a fantastic opportunity to launch your career in a dynamic environment where your growth matters.
What We Offer:
- Competitive starting salary with performance-based bonuses
- Comprehensive paid training program
- Clear career progression pathways
- Modern, collaborative workspace
- Health and wellness benefits
If you're ready to make an impact and develop professional skills, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve product/service issues with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response times and satisfaction
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service or support experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Positive attitude and resilience in fast-paced environments