Job Description
Launch your career with Global Solutions Inc. – a leader in customer experience excellence! We're seeking enthusiastic Entry-Level Customer Service Representatives to join our Jacksonville team. No prior experience required – we provide comprehensive paid training to equip you with the skills needed to succeed. This is your opportunity to grow professionally while making a real impact in a supportive, fast-paced environment.
What We Offer:
- 4-week paid training program
- Career advancement opportunities
- Comprehensive benefits package
- Modern downtown Jacksonville office
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical and billing issues efficiently using CRM systems
- Document customer interactions and maintain accurate records
- Collaborate with team members to improve service processes
- Meet daily performance metrics while maintaining quality standards
- Continuously develop product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Valid work authorization in the US