Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in the thriving UK tech sector! No experience is required – we provide comprehensive training to equip you with essential skills. At Innovate Solutions UK Ltd., we foster a supportive environment where your growth is our priority. Enjoy competitive benefits, including 25 days holiday, private healthcare, and career progression opportunities. Apply today to become part of our award-winning customer experience team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Update and maintain customer records in our CRM system
- Collaborate with team members to improve service delivery processes
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (A-Levels or GCSEs)
- Strong communication skills with clear verbal and written English
- Basic computer literacy with ability to learn software quickly
- Positive attitude and willingness to learn new skills
- Ability to work flexible hours including weekends if required
- UK residency and right to work in the UK