Job Description
Join our award-winning customer service team as a fully trained entry-level representative in London! No prior experience required – we provide comprehensive paid training to transform you into a customer service expert. This is your golden ticket to launch a rewarding career in one of the UK's fastest-growing industries.
At Growth Partners UK, we believe in nurturing talent. Our 6-week intensive training program covers communication techniques, problem-solving frameworks, and industry-specific tools. You'll work alongside supportive mentors who guide you through real customer interactions while you earn a competitive salary from day one.
Responsibilities
- Deliver exceptional customer experiences via phone, email, and chat
- Master our CRM system and support ticketing tools
- Resolve inquiries on first contact with 90%+ resolution rate
- Document interactions accurately in our customer database
- Collaborate with team members to share best practices
- Identify upsell opportunities for premium services
- Participate in weekly coaching sessions for continuous improvement
Qualifications
- No experience necessary – training provided!
- High school diploma or equivalent (A-Levels/BTEC)
- Native-level English communication skills
- Basic computer proficiency (Windows, MS Office)
- Positive attitude with strong work ethic
- Ability to work flexible shifts (evenings/weekends)
- Passion for helping others and solving problems
- UK work authorization required