Job Description
Join our dynamic team at Urban Solutions Ltd as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to deliver exceptional service to our clients. This immediate hire opportunity offers comprehensive training and a clear career progression path. Work in our modern London office and become part of a company that values growth, innovation, and employee development.
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and build lasting relationships with clients. We provide full onboarding support, mentorship, and a collaborative work environment where your contributions are recognized. If you're eager to start your career in customer service and ready to hit the ground running, this is the perfect role for you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues efficiently and maintain high satisfaction rates
- Update and maintain accurate customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Follow established protocols for escalated customer concerns
- Participate in ongoing training to enhance product knowledge
- Contribute to team performance goals and service metrics
Qualifications
- No prior experience required - we provide full training
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications
- Ability to work in a fast-paced team environment
- Positive attitude and willingness to learn
- Reliability and punctuality
- Valid UK work permit or citizenship