Job Description
Join our dynamic team at Heartland Solutions Group as an Entry-Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional client experiences while enjoying weekly paychecks and comprehensive training. This role is perfect for recent graduates or career-changers looking to launch a rewarding customer service career in Kansas City's thriving business district. Enjoy a supportive environment with clear growth paths and performance-based incentives. Immediate openings available with paid training!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using CRM tools and established protocols
- Document interactions accurately in Salesforce database
- Collaborate with team members to optimize service delivery
- Meet/exceed performance metrics for call quality and resolution time
- Participate in weekly coaching sessions for skill development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Basic computer proficiency with MS Office Suite
- Clear communication skills (written & verbal)
- Ability to work flexible shifts including weekends
- Strong problem-solving aptitude
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Authorized to work in the United States