Job Description
Join our dynamic team as an Entry-Level Customer Service Representative at Coastal Solutions Group! We're seeking enthusiastic individuals with no prior experience to deliver exceptional service to our clients. As a valued member of our Virginia Beach team, you'll receive comprehensive paid training and ongoing mentorship to develop your career in customer support. Our collaborative environment offers growth opportunities, competitive benefits, and a supportive culture that celebrates your success. If you're passionate about helping others and ready to start a rewarding career path, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions and maintain detailed case notes
- Adhere to company policies and service level agreements
- Actively participate in ongoing training and development programs
- Identify opportunities to improve customer experience workflows
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent required
- Strong communication skills and clear speaking voice
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and willingness to learn in a team environment
- Ability to multitask and prioritize in a fast-paced setting
- Reliable attendance and punctuality
- Problem-solving mindset with attention to detail