Job Description
Launch your career with CityScape Solutions! We're seeking enthusiastic individuals with no prior experience for our full-time Customer Service Representative position in vibrant New Orleans. Our award-winning company provides comprehensive paid training and a supportive environment where you'll grow professionally while serving our diverse community. Enjoy competitive benefits, flexible scheduling options, and opportunities for advancement. Join our team of dedicated professionals and become part of New Orleans' thriving business landscape.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using our proprietary CRM system and troubleshooting protocols
- Document interactions accurately in our customer database for quality assurance
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training sessions to enhance product knowledge
- Meet daily performance metrics for call resolution and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we provide all necessary training!
- High school diploma or equivalent required
- Strong communication skills and active listening ability
- Proficient in basic computer applications and willingness to learn new software
- Excellent problem-solving mindset and patience
- Ability to work independently and as part of a team
- Reliable transportation to our downtown New Orleans location
- Must pass background check and drug screening