Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in a supportive environment! At Horizon Solutions Group, we believe in nurturing talent and providing comprehensive training to help you succeed. This full-time role offers competitive pay, benefits, and growth opportunities without requiring prior experience. If you're a motivated individual with excellent communication skills and a passion for helping others, we want to meet you!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently while maintaining a positive brand image
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Adhere to company policies and service standards
- Continuously improve product knowledge through training modules
- Contribute to team performance metrics and goals
Qualifications
- High school diploma or equivalent (no experience required)
- Strong verbal and written communication skills
- Basic computer proficiency and typing abilities
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Team player with collaborative mindset
- Must pass background check and drug screening