Job Description
Launch your career with GlobalConnect Solutions! We're seeking enthusiastic Entry-Level Customer Service Representatives in San Antonio, TX. No prior experience required – we provide comprehensive training to help you succeed. Join our dynamic team where your dedication will be rewarded with competitive pay, benefits, and growth opportunities. Ideal for recent graduates or career changers looking to build a professional foundation.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic technical issues using our knowledge base and training materials
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency (typing, navigation)
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn
- Valid Texas ID or driver's license