Job Description
Launch your career with Nexus Solutions Inc. – a growing tech support leader in Oklahoma City! We're seeking motivated Entry-Level Customer Service Representatives to join our dynamic team. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth matters. Join us in delivering exceptional service and building your professional future.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training programs to enhance product knowledge
- Contribute to team initiatives for improving customer satisfaction
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn in a fast-paced environment
- Reliable transportation to our Oklahoma City office
- Ability to work flexible shifts including evenings and weekends
- Passion for helping others and problem-solving