Job Description
Launch your career with Oakland Community Services! We're seeking motivated individuals for our entry-level Customer Service Representative position. No experience required – we provide comprehensive training to help you succeed. Join our vibrant team dedicated to serving Oakland residents while building professional skills in communication, problem-solving, and client support. Enjoy competitive pay, comprehensive benefits, and a supportive environment focused on your growth.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Assist clients with service information, account updates, and basic troubleshooting
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Participate in ongoing training to enhance service skills
- Contribute to a positive team culture through active participation
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong desire to learn and develop customer service skills
- Excellent verbal communication abilities
- Basic computer literacy and willingness to learn new software
- Positive attitude and collaborative spirit
- Reliability and punctuality for consistent scheduling
- Commitment to serving Oakland's diverse community