Job Description
Join our dynamic team at Global Solutions Inc. as an Entry-Level Customer Service Representative! This part-time role (20-25 hours/week) is perfect for students and career starters seeking flexible hours in Atlanta's vibrant business district. You'll be the first point of contact for our clients, delivering exceptional support while gaining valuable industry experience.
We offer competitive pay, comprehensive training, and a collaborative work environment with opportunities for growth. If you're passionate about helping others and thrive in fast-paced settings, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues efficiently using internal tools
- Document all interactions accurately in our CRM system
- Collaborate with senior team members to escalate complex cases
- Meet weekly performance metrics for response time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required (college students welcome)
- 6 months of customer service or retail experience preferred
- Strong verbal/written communication skills
- Proficient in Microsoft Office Suite and Google Workspace
- Ability to multitask in a fast-paced environment
- Detail-oriented with excellent problem-solving abilities
- Flexible availability including evenings and weekends
- Must pass background check and drug screening