Job Description
Join Detroit's fastest-growing customer service team! We're seeking motivated individuals with no prior experience to launch their careers through our comprehensive paid training program. Learn industry-leading skills in communication, problem-solving, and client management while earning competitive wages. Our 6-week training academy combines hands-on practice with personalized mentorship to ensure your success. Enjoy a supportive environment with clear career advancement paths into team leadership and specialized roles. Full benefits package included after 90 days.
Responsibilities
- Delocate exceptional customer experiences via phone, email, and chat channels
- Process transactions and resolve inquiries using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain accurate client documentation and case records
- Continuously develop product knowledge and service protocols
- Contribute to team performance metrics and quality standards
Qualifications
- High school diploma or equivalent (required)
- Zero prior experience necessary – training provided
- Strong verbal communication and active listening skills
- Proficient with basic computer applications
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn new technologies
- Valid Michigan driver's license (for occasional off-site meetings)