Job Description
Join GlobalConnect Solutions in Oklahoma City for an immediate full-time opportunity with comprehensive paid training! No prior experience required – we provide everything you need to succeed as a Customer Service Representative. Our award-winning onboarding program includes 2 weeks of hands-on training covering communication techniques, CRM software, and industry best practices. Enjoy competitive pay, benefits, and a supportive team environment. Start your career today with one of Oklahoma's fastest-growing companies!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and company protocols
- Document interactions and maintain accurate customer records
- Meet daily performance metrics for call quality and resolution time
- Collaborate with cross-functional teams to enhance service delivery
- Participate in ongoing training sessions to refine skills
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work flexible shifts (including weekends)
- No prior experience required – training provided
- Pass background check and drug screening