Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in technology! We provide comprehensive paid training to equip you with industry-leading skills in client support, technical troubleshooting, and CRM systems. No prior experience required – we're looking for motivated individuals with a passion for customer excellence. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in Oklahoma City's thriving tech sector.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Master our proprietary software through paid onboarding training
- Resolve technical inquiries and escalate complex issues appropriately
- Document interactions accurately in CRM systems
- Collaborate with senior team members to improve service protocols
- Meet key performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to learn technical systems quickly
- Customer service mindset with empathy and patience
- Basic computer proficiency
- Reliable transportation to our Oklahoma City facility
- Passion for professional growth in tech support