Job Description
Join our dynamic team at Coastal Solutions Group and launch your career in customer service! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. As a leader in Virginia Beach's growing tech sector, we offer comprehensive training and a supportive environment to help you thrive. Enjoy competitive pay, benefits, and opportunities for advancement within our innovative company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic technical issues and escalate complex problems to senior team members
- Document all interactions accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
- Maintain a positive and solution-oriented approach during all customer interactions
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software quickly
- Ability to work in a fast-paced, team-oriented environment
- Positive attitude and willingness to learn new processes
- Reliable internet connection for remote work components
- Must pass background check and drug screening