Job Description
Join our award-winning team at Baltimore Community Services as a Customer Service Representative! We're seeking enthusiastic individuals with no prior experience to provide exceptional support to our clients. Enjoy a comprehensive training program, competitive benefits package, and career advancement opportunities in a dynamic environment. Perfect for recent graduates or career changers looking to grow in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues efficiently using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training
- Contribute to a positive team culture through collaboration
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we provide full training!
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Problem-solving mindset with patience and empathy
- Ability to work flexible hours including weekends if needed
- Positive attitude and commitment to customer satisfaction
- Must pass background check and drug screening