Job Description
Launch your career with Innovate Solutions Group! We're seeking enthusiastic Entry-Level Customer Service Representatives to join our dynamic Oklahoma City team. This flexible part-time role offers hands-on experience in client interaction, problem-solving, and support operations—perfect for students or career starters. Enjoy competitive pay, comprehensive training, and a collaborative environment that values growth and work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems and maintain detailed records
- Collaborate with team members to resolve complex customer issues
- Identify upsell opportunities and promote company services
- Adhere to service level agreements and quality standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (students encouraged to apply)
- Basic computer proficiency with Microsoft Office Suite
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings and weekends (20-25 hours/week)
- Positive attitude and willingness to learn new technologies