Job Description
Join our award-winning team at Frontier Communications! We're urgently hiring motivated individuals for entry-level customer service roles in Colorado Springs. No experience required - we provide comprehensive training to launch your career in telecommunications. Enjoy competitive pay, flexible scheduling, and opportunities for growth within a supportive environment. Perfect for recent graduates or career changers looking to start fresh!
Responsibilities
- Handle inbound customer inquiries via phone and chat
- Process service orders and account modifications
- Resolve basic technical support issues
- Document interactions accurately in CRM system
- Meet daily performance metrics for quality and efficiency
- Collaborate with team members to improve customer experience
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with accuracy
- Basic computer literacy (email, browsers, MS Office)
- Positive attitude and willingness to learn
- Must pass background check and drug screening
- Reliable transportation to our downtown location