Job Description
Join Florida Connect Solutions as an Entry-Level Customer Service Representative and kickstart your career in the heart of Orlando! No prior experience is required – we provide comprehensive training to help you succeed. This is your opportunity to build professional skills while delivering exceptional service to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for growth. If you're motivated, eager to learn, and ready to launch your career in sunny Florida, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- No prior experience required – we train motivated newcomers
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn new systems
- Ability to work in a fast-paced team environment
- Reliability and punctuality for consistent attendance
- Problem-solving mindset with attention to detail