Job Description
Join our dynamic team as an Entry Level Customer Service Representative! No prior experience required – we provide comprehensive training to launch your career in customer excellence. At Global Solutions Inc., we value fresh perspectives and invest in our people's growth. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in downtown Pittsburgh. Perfect for recent graduates and career changers seeking a supportive entry point into the professional world.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and development programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency and typing skills
- Ability to work in a fast-paced environment
- Positive attitude and customer-focused mindset
- Willingness to learn and adapt
- Reliable transportation to downtown Pittsburgh office