Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in Milwaukee's thriving business community! We're seeking motivated individuals with no prior experience who are passionate about helping others and want to grow professionally. Enjoy comprehensive training, flexible scheduling options, and opportunities for advancement within our award-winning organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve routine billing and account issues using our CRM system
- Document all interactions accurately in our customer database
- Collaborate with senior team members to resolve complex cases
- Participate in ongoing product knowledge training sessions
- Contribute to team performance metrics and customer satisfaction goals
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication skills and active listening ability
- Basic computer proficiency and willingness to learn new systems
- Positive attitude with problem-solving mindset
- Ability to work flexible hours including some weekends
- Valid work authorization in the United States
- Pass background check and drug screening