Job Description
Join our dynamic team at Kansas City Innovations Inc. as an Entry Level Customer Service Representative! We're seeking motivated individuals with excellent communication skills to join our supportive environment. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our expanding organization. Immediate openings available for candidates ready to launch their career in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately in our CRM system
- Document customer interactions and maintain detailed case notes
- Collaborate with support team to resolve complex customer issues
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn new processes
- Ability to work in a fast-paced team environment
- Reliable transportation to our downtown Kansas City office
- Flexible schedule availability including evenings and weekends