Job Description
Join our dynamic team at Fort Worth Solutions Inc. as an Entry-Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional client experiences while launching their careers in a supportive, growth-oriented environment. Immediate hire opportunity with competitive compensation and comprehensive benefits package. No prior experience required – we provide full training!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions and update customer records accurately
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Basic computer proficiency with MS Office applications
- Ability to multitask in fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Must be authorized to work in the US
- Reliable transportation to downtown Fort Worth office