Job Description
Join Detroit Community Services and launch your career in customer service! We're seeking motivated individuals to join our dynamic team immediately. This entry-level role offers full-time hours with competitive pay and comprehensive training. As a key part of our community-focused organization, you'll gain valuable experience while making a positive impact on Detroit residents. Apply today and start your professional journey tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism
- Resolve service issues and escalate complex cases to supervisors
- Update and maintain customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for call quality and resolution time
- Support community outreach initiatives as assigned
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills (30+ WPM)
- Strong verbal communication abilities
- Customer service mindset with problem-solving aptitude
- Ability to work in a fast-paced environment
- Reliable transportation and punctuality
- Positive attitude and willingness to learn
- No prior experience necessary – training provided!