Job Description
Join our vibrant team at Oakland Community Services and launch your career in customer service! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse community. As an entry-level Customer Service Representative, you'll receive comprehensive training to develop valuable skills while making a meaningful impact. Enjoy a supportive work environment with growth opportunities, competitive benefits, and the chance to be part of Oakland's thriving service industry.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate records using our CRM system
- Collaborate with team members to resolve customer issues efficiently
- Contribute to a positive team culture through active participation in daily huddles
- Adhere to company policies and compliance standards in all interactions
- Support community outreach initiatives as assigned by the supervisor
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (currently enrolled students welcome)
- Excellent communication skills and a positive attitude
- Ability to learn new technologies quickly
- Strong problem-solving mindset and attention to detail
- Commitment to serving Oakland's diverse community
- Reliable transportation to our downtown Oakland location