Job Description
Launch your career with Detroit Innovate Solutions! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. Enjoy comprehensive paid training, career advancement opportunities, and a supportive work environment in Detroit's thriving tech sector. No degree or experience required – we provide all tools for success!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve basic technical issues using our knowledge base
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance service quality
- Participate in ongoing skills development sessions
- Meet daily performance metrics and quality standards
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency (MS Office, internet navigation)
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options
- Passion for helping others and problem-solving